Frequently Asked Questions
My Account & My Order
How do I place my order?
How do I confirm my order?
How will I get the confirmation of my Order being placed successfully?
Shipping & Delivery
How long does it take for delivery?
Can I have my order delivered on a particular day?
How much do I have to pay for delivery?
How can I track my order?
Can I return the order to the courier agent and take my cash back from him?
Do you deliver pan India?
Does Macmerise deliver products outside India?
My items haven't arrived yet. What can I do?
Do you offer 3 hour delivery on all products across
Cancellations & Returns
Can I cancel my order?
Please explain the product return procedure.
How do I initiate a return process?
Who pays for the shipping if I send the item back?
What is the return notice order?
Are there any conditions placed on returning a product?
What can lead to cancellation of my order from your end?
What if the packaging of the product is damaged upon delivery?
What if the product has defects?
How and when will Macmerise refund the money?
Payments
What payment types do you accept?
How does Cash on Delivery (COD) work?
I tried placing my order using my Debit Card/Credit Card/Net Banking. The order was not successful but my money got deducted. What really happened with my money?
Other Questions
Do you take Bulk/Corporate Orders?
Will I automatically receive marketing emails from you after registration?
I want to place an order, but I don't want any price tag or invoice attached as it is a gift for someone. Is it possible?
I wish to add a few more products to my order. Will it be possible?
Can you provide gift wrapping?
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